Contact Policy

At FINP, client satisfaction and corporate transparency form the core of our daily operations. Whether you require precise specifications regarding our minimalist product lines, require immediate assistance with an ongoing United States delivery, or need to initiate an authorized 30-day free return, our dedicated support infrastructure is designed to provide clear, prompt, and reliable solutions.

To guarantee an institutional standard of accountability, we provide multiple verified communication channels. We formally pledge that all digital correspondence received through our official networks will be thoroughly reviewed and responded to within 24 business hours.

1. Direct Customer Support Channels

For immediate assistance regarding order modifications, tracking statuses, billing inquiries, or product support, please reach out to our primary commerce desk:

  • Official Brand Name: FINP
  • E-commerce Storefront Website: www.finp.shop
  • Dedicated Support Email: info@finp.shop (Recommended for secure documentation of return labels and order inquiries)
  • Customer Care Telephone Line: +61 (489) 914454

2. Operational Business Hours & Timezone Alignment

Our centralized customer support ticketing systems operate continuously; however, our live corporate communication desk is staffed during the following core intervals:

  • Operational Days: Monday through Friday (Excluding national public holidays in the United States and Australia).
  • Standard Operational Hours: 9:00 AM – 5:00 PM Australian Eastern Standard Time (AEST).
  • Note for United States Customers: While our live office operates in the AEST zone, our digital ticketing agents actively monitor incoming communications overnight to ensure that any queries submitted during US standard hours receive a comprehensive response prior to your next business morning.

3. Legal Corporate Identity & Governance

In strict compliance with international digital commerce regulations and consumer protection frameworks, the FINP brand and its web infrastructure are fully owned, financed, and legally operated by the following registered proprietary corporate entity:

  • Official Registered Corporate Name: AURA SDA PTY LTD
  • Australian Company Number (ACN): 657 426 278
  • Australian Business Number (ABN): 15 657 426 278
  • Global D-U-N-S® Corporate Identifier: 750529888
  • Appointed Corporate Director: Janice Byrnes

4. Verified Physical Corporate Locations

For legal notices, administrative correspondence, or corporate auditing, our physical infrastructure is established at the following verified operational addresses:

  • Statutory Registered Head Office Address: 6 O'Connell St, Sydney, NSW, 2000, Australia[cite: 2]
  • Directorate & Executive Operations Hub: Unit 19 199 Walker St, NORTH SYDNEY, NSW, 2060, Australia

5. Crucial Notice Regarding Product Returns

IMPORTANT SAFETY & LOGISTICS NOTICE: Please do not ship physical merchandise returns directly to our administrative headquarters on O'Connell Street or the Walker Street directorate hub[cite: 2]. These locations do not possess the intake infrastructure or scanning equipment required to process physical parcels. To execute your 100% free return within your 30-day window, you must first email info@finp.shop. Our team will issue a dedicated prepaid United States carrier label routing your shipment straight to our localized logistics fulfillment center, ensuring your refund is fully cleared within our mandated 10-day period.

6. Automated Support & Escalations

If you prefer an instant digital log of your communication, you may utilize the secure contact form built directly into our platform. Please ensure you provide your exact FINP Order Number (e.g., #FINP-1001) and the matching email address utilized during your checkout sequence to allow our systems to prioritize your ticket appropriately.